Frequently Asked Questions

Orders

  1. How can I make an order at iButtonReaders.com?

Please call us or send an inquiry to our sales@ibuttonreaders.com to inquire about the corresponding product and price, we will give the best quotation according to the number of products. After the model, price, and shipping method are confirmed, we will issue a PI to your company. Please pay according to the terms of the PI. After we receive the payment, we will arrange production and delivery. Please note that we will not be responsible for taxes and fees arising from imports in our country.

  1. What is the lead time for your products?

In general, if the quantity of conventional general products is less than 500PCS, we have stock and will ship it 2-3 days after receiving the payment. If the order quantity is relatively large or a customized model, the production cycle may be increased to 2 weeks or 4 weeks.

  1. Can you tell me the lead time?

In general, if the quantity of conventional general products is less than 500PCS, we have stock and will ship it 2-3 days after receiving the payment. If the order quantity is relatively large or a customized model, the production cycle may be increased to 2 weeks or 4 weeks.

Payments

  1. Can you tell me the payment terms?

First new orders an advanced payment is required. After we establish a business relationship we are willing to negotiate the payment term.

  1. How long could you receive our payment?

Normally we will receive your payment within 2-5 working days depending on the banks.

  1. Can I pay by Paypal?

Yes. We accept payment by Paypal but don’t bear Paypal charges(%5 to total amount).

  1. Can I pay by WesternUnion?

Yes.

Shipping

  1. How will my order be shipped?

You may choose one of 4 carriers: UPS, TNT, DHL, or FEDEX. Standard shipments are sent via UPS or TNT. We are always choosing the best available service for each shipment. If You wish to use different options like express service, please send us information via email and we will calculate the best available service once again. If You have Your account in one of the courier companies mentioned before and You wish to use it, we can arrange the pick-up for You.

  1. How many days should I receive the goods?

It normally takes 7-10 days. There may be delayed because of the COVID-19.

Products

  1. Can I order Maxim iButtons?

Yes. We can offer Maxim original iButton(most common DS1990A, DS1971. etc). We can also assemble the plastic holder for you.

  1. Can I buy a magnetic reader from iButtonReader.com?

Yes. Our magnetic readers include CC9092M, CC9092M-M10.

  1. Is your product RoHS compliant?

Most products we sell are compliant, but some are compliant by exception and at least one is non-compliant. We are happy to generate a RoHS Compliance certificate specifically for your business if needed.

  1. What is the meaning of the model names?
  • S – Steel body (default brass);
  • SS – Stainless steel body;
  • M – Magnetic;
  • P – PCB welding installation;
  • L – with LED (single color);
  • L2 – with Bi-color LED;
  • L3 – with Tri-color LED.
  • -F – Fixing clip mounting (conventional nut mounted);
      Examples:
      CC9092X stands for readers including CC9092, CC9092S, CC9092L, CC9092SL, CC9092L2, etc..
      CC9092SX stands for readers including CC9092S, CC9092SL, CC9092SL2, etc..(Steel Body)
      CC9093SSX stands for readers including CC9093SS, CC9093SSL, CC9093SSL2, etc… (Stainless Steel Body)