Terms & Conditions

Payment Terms

  • Please instruct your bank that the beneficiary is to receive the total amount in full.
  • While completing the TT application form you will need to indicate that ALL overseas bank charges and Agent Bank charges are to be borne by the applicant.
  • If we do not receive the NET amount in full, your order will be withheld until compliance. As we only begin production once payment is confirmed please email or fax your bank’s TT remittance receipt to us to expedite the order.
  • Products sold are not refundable. 

Shipping Terms

  • Incoterms for all our products are Ex-Factory unless otherwise stated
  • Customer is responsible for all import Tax and Duties.
  • All cargo will be handled by iButtonReaders.com appointed shipping agent.
  • Certificate of Origin is available upon request.
  • Processing fee of US$30 is applicable for each Certificate of Origin request.
  • Customer nominating their own shipping agent:
    • Handling fee of USD15 is applicable on collection by our shipping agent.
    • Our shipping agent will contact your agent to advise the cargo pick-up address.
    • All shipping documents, declarations, and export documents must be complete prior to collection.
  • As the Shipper is liable for unpaid courier charges, we do not accept/arrange freight collect on Customers’ courier account numbers. The customer has to arrange with their courier (UPS/FedEx/DHL/TNT) for collection.


  • All products are covered from manufacturing defects for 6 months.
  • Defects must be assessed by our engineers.
  • Shipping charges for assessment and replacement are to be borne by the customer.